Training Description:  Practical skills are the cornerstone for this two day training designed to provide attendees with core conflict resolution principles.  Learn about differentiating issues from interests, communication skills, conflict styles, managing the emotional climate and power dynamics.

This course is a prerequisite for the "Mediation Process" course; a 3 day workshop offered November 10-12, 2016.  Completion of both courses counts as a 40 hour Basic Mediation Training and allows attendees to apply for the Mediator Certification Practicum.

Who would benefit from this course:

• Customer Service
• Supervisors
• Community members
• Legal professionals
• Educators
• Business owners
• Human resource professionals

Classes runs 8:30am to 5pm every day.